Terms of service

OVERVIEW

Welcome to Eagle Eye Solutions! The terms “we”, “us” and “our” refer to Eagle Eye Solutions. Eagle Eye Solutions operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a solar-focused e-commerce experience (the “Services”). Eagle Eye Solutions is powered by Shopify, which enables us to deliver these Services to you.

These Terms of Service (“Terms”) govern your use of the Services and include important information about your legal rights, disclaimers, limitations of liability, and dispute resolution. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your place of residence, and you consent to any minors using the Services under your supervision. You agree to provide accurate, complete, and current information when creating an account or making a purchase.

You are responsible for maintaining the confidentiality of your login credentials and any activity under your account. Unauthorised use of your account should be reported to us immediately.

SECTION 2 – PRODUCTS AND SERVICES

We aim to represent our solar products and services accurately. However, product images may differ slightly depending on your device's screen or settings. All product descriptions and availability are subject to change without notice.

We reserve the right to limit quantities, discontinue products, and restrict sales by region or customer type. All purchases are subject to availability.

SECTION 3 – ORDER ACCEPTANCE

Placing an order does not constitute acceptance. Eagle Eye Solutions reserves the right to accept or decline orders for any reason. If we cancel or modify an order, we will attempt to notify you using the contact details provided.

You agree that your purchases are for personal or business use only and not for unauthorised resale or export. All sales are subject to our Refund Policy.

SECTION 4 – PRICING AND BILLING

All prices listed include applicable South African taxes (VAT). Shipping fees are not included in the listed prices and will be calculated at checkout. We currently only offer delivery within South Africa. Eagle Eye Solutions reserves the right to correct any pricing errors or inaccuracies at any time without prior notice.

You agree to provide complete and accurate billing and payment information. You authorise us to charge your payment method for any purchases made via our site.

SECTION 5 – SHIPPING AND DELIVERY

We aim to deliver your products promptly, but shipping times are estimates only and not guaranteed. Risk of loss transfers to you upon delivery to the carrier. We are not liable for delays caused by third-party shipping providers or events beyond our control.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our site—including logos, product names, graphics, layouts, and other materials—is the property of Eagle Eye Solar or our licensors and is protected by copyright, trademark, and other applicable laws.

You may not use, reproduce, or distribute any part of our site content without written permission from Eagle Eye Solutions.

SECTION 7 – THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools or services which we do not control. You agree to use these at your own risk. We make no warranties regarding their functionality, reliability, or accuracy.

Our site may also include links to third-party websites. These are provided for convenience only. We are not responsible for the content or practices of linked sites.

SECTION 8 – SHOPIFY HOSTING

Our store is powered by Shopify Inc., who provide the e-commerce platform we use to sell our products and services. While you purchase directly from Eagle Eye Solutions, Shopify assists in enabling the transaction. Shopify does not assume responsibility for any issues related to your order.

SECTION 9 – FEEDBACK AND USER CONTENT

If you send us ideas, feedback, reviews, or suggestions, you grant Eagle Eye Solutions the right to use, reproduce, and distribute your content for any purpose without compensation. You confirm you have the right to share this content and that it does not infringe on any third party’s rights.

SECTION 10 – ERRORS AND INACCURACIES

We reserve the right to correct any errors or inaccuracies in pricing, product descriptions, or availability at any time without prior notice, including after an order has been placed.

SECTION 11 – PROHIBITED USES

You may not use our site or Services:

  • For unlawful purposes

  • To infringe on our intellectual property or others'

  • To transmit viruses, spam, or malicious software

  • To violate any laws or regulations

We reserve the right to suspend or terminate access for any user who violates these Terms.

SECTION 12 – DISCLAIMER OF WARRANTIES

We do not guarantee that your use of our Services will be uninterrupted or error-free. All Services and products are provided "as is" and "as available" without warranties of any kind unless expressly stated.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Eagle Eye Solutions and our affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of our Services or products, including loss of profits, revenue, or data.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Eagle Eye Solutions, its officers, directors, employees, affiliates, and agents from any claims or damages arising out of your breach of these Terms or your misuse of our Services.

SECTION 15 – SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in effect.

SECTION 16 – TERMINATION

We reserve the right to terminate your access to our Services at any time without notice. Obligations and liabilities incurred prior to termination will survive.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Eagle Eye Solutions and supersede any prior agreements. No oral statements or other communications will modify these Terms unless agreed in writing.

SECTION 18 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising shall be subject to the jurisdiction of South African courts.

SECTION 19 – CHANGES TO TERMS

We may update these Terms of Service from time to time. The latest version will always be available on our website. Your continued use of our Services after changes are posted constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

For questions about these Terms, please contact us:

Eagle Eye Solar
2 Rodger Place, Chelmsfordville, Gillitts, Durban, 3610, South Africa
mark@eagleeyesolar.co.za
082 443 0230